Work for us
Customer Care Centre - Cape Town
Reporting to the Manager: Customer Care, your Key Performance Areas include:
Handling telephone correspondence
• Receiving incoming viewer calls.
• Ad-hoc monitoring of transmission of OVHD channels in order to pro-actively identify and report transmission problems.
• Logging all viewer information on our Customer Relationship Management Software.
Maintain customer relations
• Resolving and responding to customer queries, complaints, comments and suggestions.
• Providing advice to callers about OpenView HD (OVHD) related issues.
• Promoting e and OVHD brand names and loyalty to the channel through excellent service delivery.
• Matric Certificate
• A minimum of 1 years’ experience in a similar role
• Problem solving skills
• Planning skills
• Organising skills
• Interpersonal skills
• Communication skills
• Coping under pressure
• Conflict handling skills
• Computer literacy: MSO Word, Excel, Outlook, Powerpoint
If you meet the minimum requirements, we look forward to hearing from you. Kindly submit the following to [email protected]:
• Your CV
• A certified copy of your ID
• A certified copy of your Qualifications
• Completed Application Form
If you have not received a response within 14 days after the closing date of the advert, please accept that your application was unsuccessful. CLOSING DATE
22 MAY 2018