• Work for us

Customer Care Agent

Customer Care Centre - Cape Town

 

Reporting to the Manager: Customer Care, your Key Performance Areas include:

Handling telephone correspondence

•             Receiving incoming viewer calls.

•             Ad-hoc monitoring of transmission of OVHD channels in order to pro-actively identify and report transmission problems.

•             Logging all viewer information on our Customer Relationship Management Software.

 

Maintain customer relations

•             Resolving and responding to customer queries, complaints, comments and suggestions.

•             Providing advice to callers about OpenView HD (OVHD) related issues.

•             Promoting e and OVHD brand names and loyalty to the channel through excellent service delivery.

 

Minimum Requirements:

•             Matric Certificate

•             A minimum of 1 years’ experience in a similar role

•             Problem solving skills

•             Planning skills

•             Organising skills

•             Interpersonal skills

•             Persuasiveness

•             Communication skills

•             Coping under pressure

•             Conflict handling skills

•             Computer literacy: MSO Word, Excel, Outlook, Powerpoint

 

If you meet the minimum requirements, we look forward to hearing from you. Kindly submit the following to [email protected]:

•             Your CV

•             A certified copy of your ID

•             A certified copy of your Qualifications

•             Completed Application Form

If you have not received a response within 14 days after the closing date of the advert, please accept that your application was unsuccessful.     CLOSING DATE

22 MAY 2018